15 ph Privacy Policy

When you register an account on 15 ph, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and contact number. We also collect a government-issued ID for identity verification purposes, which is a standard requirement for licensed gaming platforms operating in the Philippines. When you make deposits or withdrawals, we record transaction details including payment method identifiers, amounts, and timestamps — we do not store full card numbers or full bank account details on our servers. As you use the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. All data collection is limited to what is genuinely necessary to operate your account, process transactions, and comply with applicable requirements. We do not collect sensitive personal information beyond what is required for account verification and responsible gaming compliance.

The personal data we collect is used primarily to create and manage your 15 ph account, process your deposits and withdrawals, and verify your identity in line with our obligations as a gaming platform. We use your contact details to send you account-related communications such as transaction confirmations, security alerts, and responses to your support enquiries — we do not send unsolicited marketing messages without your consent. Technical and session data is used to detect and prevent fraudulent activity, protect the integrity of the platform, and investigate any security incidents that may affect your account. We may use aggregated, anonymised data to analyse platform performance and improve the features and content available to Filipino players. If you have opted into promotional communications, we may use your email address to inform you of relevant offers available on the platform — you can opt out of these at any time by contacting [email protected]. We do not use your personal data to make automated decisions that have a significant legal or financial effect on you without human review. Your data is never used for purposes that are incompatible with the reasons it was originally collected.

15 ph does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes — this is a firm commitment we make to every player on the platform. We share data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, and only to the extent necessary for them to perform their services. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable privacy standards. We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the safety of our players or the integrity of the platform. In the event that 15 ph undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, and you will be notified in advance where required by law. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place. If you have concerns about a specific disclosure, contact [email protected] and we will respond as promptly as possible.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable regulations governing gaming platforms in the Philippines. Transaction records and identity verification documents are retained for the minimum period required by law, after which they are securely deleted or irreversibly anonymised. If you request the closure of your account, we will process your request and remove or anonymise your personal data within the timeframes permitted by our legal obligations — some data may need to be retained for a defined period even after account closure for compliance purposes. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and fraud prevention. We review our data retention practices periodically to ensure we are not holding personal information for longer than necessary. If you would like to know how long a specific category of your data is retained, contact [email protected] with your query. Our goal is always to hold your data for the shortest period that is consistent with our legal and operational requirements.

15 ph uses industry-standard encryption protocols to protect all data transmitted between your device and our platform, ensuring that your personal and financial information cannot be intercepted during transit. Our servers and databases are protected by multiple layers of access controls, and access to personal data is restricted to authorised personnel who require it to perform their job functions. We conduct regular security assessments and keep our systems updated to address known vulnerabilities and emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable requirements as promptly as possible. We strongly encourage you to use a strong, unique password for your 15 ph account and to avoid accessing your account on shared or public devices. If you suspect any unauthorised access to your account, change your password immediately and contact [email protected] so we can investigate and take protective action. While we take every reasonable precaution to protect your data, no system is completely immune to risk, and we encourage you to remain vigilant about your own account security.

As a player on 15 ph, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a clear and readable format. If any of your personal data is inaccurate or out of date, you have the right to request that we correct it, and we will do so promptly upon verification of your identity. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to us as a gaming platform. You have the right to object to or restrict certain types of processing of your personal data, including processing for direct marketing purposes. If you have provided consent for a specific use of your data, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, contact [email protected] with your request and we will respond within a reasonable timeframe. We will not discriminate against you or restrict your access to the platform as a result of you exercising your data rights.

15 ph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the contact details associated with their account. Your continued use of the platform after any updated policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so you are always aware of how your personal data is being handled. Previous versions of this policy are not retained for public access, so we encourage you to save a copy if you wish to keep a record. If you have any questions about this Privacy Policy or about how your data is handled, please contact us at [email protected]. For related information, you may also review our Terms and Conditions and our Responsible Gaming page.